You don't have to be from a certain area of expertise or have been through your own problems to be a call taker with us, there are also lots of ways you can help us from call taking, Peer supporter, front of house, fundraising or media. your own expertise is always a bonus.

To be a call taker for us can be very rewarding and could change a person's life, during a person's difficult time you get the chance to make a big difference. just listening to someone can be a great help to them.

You get training and support every step of the way and get full support from your team and become prepared for all types of call.

Can I work from home? The answer to this is YES, after your training and the initial call training we are looking at a new home based support system to be in place to allow you to log into the support system from home when you are available and to take calls and still have the ability to transfer emergency calls through to the support centre if need be. This is only locally based at present due to the training involved.

Anyone over the age of 18 can volunteer as a call taker with us and all volunteers are put through a Criminal Record database search (DBS)

What hours do I need to be available? we try to cover the 24 hours a day roles by splitting into different time blocks and availability from our volunteers. we run 7 days a week and so if you can do 3 hours a day that's great if you can do 6 hours a week that's great too.

Will it affect my benefits? The answer is no it shouldn't but chat with your work coach about the role and they will advise you on the best path to take.

Can I start right away? No, you undertake training first on the mental health, suicide prevention, Safeguarding and call taking to make sure you are ok with taking calls. Once the training is finished you can then take calls.

If you think you would be good as a call taker then get in touch with us for an application form.